01234 975200

Tick Education Ltd is committed to providing a high-level service to our clients and candidates. If you are not satisfied with our service, we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

If you have a complaint, please submit your complaint in writing to the HR and Compliance Director, Daisy Watson, daisy@tickeducation.co.uk.

We will send you an email acknowledging your complaint and you can expect to receive an answer to your complaint within 7 days of us receiving your complaint.

We will record your complaint in our central register within a day of having received it. We will then start to investigate your complaint. We will then send you the outcome of our investigation and any steps for moving forward, if required.

At this stage, if you are still not satisfied you can write to us again. Another senior member of the company will review the decision within 10 days. We will let you know of the outcome of this review within 5 days of the end of the review. We will write to you confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied, you can contact the Employment Agencies Standards Inspectorate at the Department for Business Innovation and Skills.

If we must change any of the time scales above, we will let you know and explain why.

NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.