Tick Education
Complaints Procedure
30.10.2026
Tick Education Ltd is committed to providing a high-level service to our clients and candidates. If you are not satisfied with our service, we need you to tell us about it. This will help us to improve our standards.
Complaints Procedure
Should you have a complaint we always recommend you approach the branch manager of the department to first try and resolve your issue informally.
If you have a complaint that you would like taken further, please submit your complaint in writing to the Managing Director, Daisy Watson, daisy@tickeducation.co.uk
We will send you an email acknowledging your complaint and you can expect to receive an answer to your complaint within 7 days.
We will record your complaint in our central register within a day of having received it.
We will then start to investigate your complaint. We will send you the outcome of our investigation and any steps for moving forward, if required.
At this stage, if you are still not satisfied you can write to us again. One of the Company Owners will review the decision within 10 days. We will let you know of the outcome of this review within 5 days of the end of the review. We will write to you confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied you can write to the REC, our trade association of which we are a member marked for the attention of the Consultancy and Compliance Team, REC, 20 Queen Elizabeth Street, London, SE1 2LS, or you can contact the Fair Work Agency, which is the government authority responsible for the enforcement of certain agency worker rights, by calling 0345 161 6000.
If we have to change any of the time scales above, we will let you know and explain why.
NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.