Tick Education Ltd is a member of the Recruitment and Employment Confederation (REC) and
adheres to their Code of Professional Practice.
Tick Education Ltd Customer Service Policy Statement
At Tick Education Ltd we endeavour to provide you with the best possible service at all times. If you
would like to make any comments, suggestions, raise a query or make a complaint about the
service you have received, please contact us, our contact details are set out below. We will respond
to your query within 3 – 5 working days.
This policy will be kept up to date, to reflect changes in the nature and size of the business. To
ensure this, the policy and its effectiveness will be reviewed annually.
All recruitment consultants will be trained in customer service standards; will exhibit customer
friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of
our customers.
Communication
Tick Education Ltd will return all phone calls and emails received from clients and registered
candidates and applications in respect of specific vacancies within agreed timescales. Where we
are unable to meet this agreement we will inform you of this as soon as possible and agree a new
deadline.
As part of our commitment to upholding professional standards, we will review our policies
annually to ensure that they continue to meet business needs and the Recruitment and
Employment Confederation’s Code of Professional Practice; and that they are consistently applied
to all our customers.
Complaints
Tick Education Ltd seeks fair, just and prompt solutions when possible to any complaints and
appeals. A complaints process is in place for any disputes; copies are available from our offices or
on www.tickeducation.co.uk
Access to Information
We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential
information held by us about a client or work seeker is fully accessible to that person or body for
review or editing by contacting the Managing Director. This is subject to any overriding rulings
where we are unable to share information involving third parties.
Reduce Bureaucracy
Wherever possible, without compromising our legal requirements and professional standards we
strive to reduce the burden of unnecessary paperwork.
How to Contact Us:
Tick Education Ltd
Bedford Heights, Brickhill Dr, Bedford, MK41 7PH
Tel: 01234 975200
Email: recruitment@tickeducation.co.uk
Internet: www.tickeducation.co.u